NetTalk Duo Reviews

NetTalk.com, Inc has a spanking new gizmo to offer VOIP (Voice over Internet Protocol) users. It recently launched NetTalk Duo, which is to be considered as MagicJack’s greatest competitor in the market. Recent marketing research and strategies have shown that it will take awhile for MagicJack to come up with anything to level with this new internet wonder. NetTalk Duo is not your typical VOIP for several reasons. First, its portable and palm-size sleek design can make you carry it anywhere. Second, apart from it can connect you to your loved ones and other important people anywhere in US and Canada, it offers a lower international call rate and provides an even more economical go signal with its unlimited free calls to fellow NetTalk Duo users. Unlimited, International, and Free. What more can you ask for? Of course we cannot leave NetTalk Duo’s grandest and probably its incomparable feature: computer-less. Yes, you read it right. Say goodbye to hefty CPU’s, entangled wirings and cables, and most importantly, bid farewell to running electricity bills. This VOIP wonder offers same VOIP service minus energy, hassle and money consumption. You can easily and directly plug NetTalk Duo to your internet router. If MagicJack uses USB connection, NetTalk Duo befriends Ethernet connectivity and lessens your toil from using a computer and that is one huge convenience escalation.

For only $69.95, you can reach your family, relatives, friends and business partners be it in US and Canada or anywhere in the world without worrying about the cost. This enchanting purchase comes with everything you need for a quick installation, including a 3-ft. Ethernet cable, USB cable and a USB for easy plug and play. The user has to deal with high-speed Internet and start a traditional telephone or wireless cable. Other features of the Duo includes 411 directory, local toll-free 911, three-way incoming calls, call waiting and caller ID. For uninterrupted services, you just have to pay $29.95 for renewal of unlimited landline and mobile number phone calls. It does not require any installation and ensures superior clear and crisp audio feedback quality local and elsewhere.

So what are you waiting for? We are in the golden times when less is more. In this complicated world we live in, we need to make things as simple as possible. More calls for less work and effort. There is no VOIP phone that can do better than NetTalk Duo.

Update: I’ve included a very complete review by one of our readers.

isclaimer,
NetTalk has graciously sent one of their new DUO for testing and dissembling. This report will be factual and non biased.
In no way am I connected, affiliated with to/or indebted to the NetTalk identities.
I am a customer of the TK, able and willing to test.
Philip

Delivery and packaging:
UPS arrived unannounced and unexpected, wife who caters to my eccentric, collected the standard 10×8×5 cardboard shipping box and demanded “What is this? What have you gone and ordered now?

Not knowing who it was from, and not knowing what to expect inside, I slunk down to my office and opened the box with trepidation.

Sitting in a mass of scrunched up copy paper packaging (unprofessional, but better than styro peanuts) sat a sturdy coulourful (blue,green and white), 5×7×3 netTALK DUO box.

Marketing and aesthetics:
At first glance the Duo’s box seems to grab my attention, the picture of the new device prominently displayed in the top half of the cover. On closer examination (maybe this is only me) the small white lettering on the green and the green on white background, was difficult to read. The back cover depicts the DUO and its 2 connection methods.
On opening the box, an air bag the size of 2 standard bars of soap was found on top of a welcome mat card. Removing the mat uncovered a “Quick Starter Guide” and a blow molded cardboard panel which safely housed the DUO in a formed recess.
The DUO is a slick shiny black box the size of 2 match boxes, with a noted feature of corners being cut (joke, funny). A second shallower recess (empty) was evident adjacent to the DOU’s (more on this later).
Below this panel resided, Ethernet, USB cables and the USB power supply.

It should be noted that the weight/thickness of the box need not be as substantial. The size could be reduced to eliminate the need for the air pillow and better accommodate the ¾” short blow molding panel. Shipping from China could house more units in standard shipping cartons.
Note: the right upper corner had what appeared to be rodent teeth marks, poor quality control at shipping.

Assembly and installation:
Like a kid with a new toy and an experienced TK6000 user, I immediately assembled the DUO, plugged in the Ethernet cable and powered the unit.
Almost instantaneously I received a ring back and was able to make a test call (to myself, LOL).
I now sat back and perused the Quick guide, Whew! I installed it correctly without instruction… (instructions are for the weak and uninitiated as well as for confirmation to the initiated)

First issue,
Following the enclosed instructions, I activated the Account Manager https://webvm.nettalktelecom.com/customer/index.php? but could not locate the Password and User name which should have been attached to the blow mold panel, several minutes searching located the scrunched slip of paper in the lower corner of the box (had I not been a TK user I would not have know what to look for) assume this should have been secured in the shallow depression on the blow mold panel..

Second Issue:
The registration went well until I attempted to input my valid Canadian address, (cannot access phone numbers until this section is complete and validated).

Quote:
The E911 will no longer accept a Canadian address, (note: I already have 2 TK6k listed at Canada address).

In order to access the portal for a number selection, you will have to introduce a pseudo (USA Address).

BEWARE… Should you or your family dial 911, Emergency Services will respond to the pseudo (USA Address). Philip

TESTING:
First connection was to an “EnGenius ESR-9752” via Ethernet cable, 30′ length and remote from the communications room (in the basement). This circuit is not specified in the router as catering to VOIP and so does not benefit from having a designated IP or QOS.
As note earlier, almost immediate provisioning was accomplished. The new status light turned green and the Ethernet activity lights provided indication of network traffic.

To be fair in my assessment, a 10/100 switch was installed on this Ethernet cable, the DUO along with a TK6k were connected to this remote station (dining room), each with a standard POTS corded handset and their respective supplied power supplies.
On power up the DUO responded to provisioning in ½ the time required for the TK.

Several days of call testing revealed clear uncluttered audio quality.
Note the TK has a reserved IP and QOS, the DUO still straight through connection (no IP reservation or QOS).

As the connection quality and ease of connection may be related to my network, the switch along with its downstream compliment (DUO & TK6k) will be soon traveling to alternate sites for further evaluation. Further report will be forthcoming.

To unclutter this test bed, the individual power supply cubes were replaced with a powered 7 port USB hub, both units are happy with this new power arrangement.

The ability to connect the DUO via USB cabling will wait for a unfettered working version of the driver. :geek:

19 Comments

  1. Does not work with Windows 8!!!! No luck contacting Customer Service. USB drivers don’t work. Save your money!

  2. The service was so bad. today I waited 0ne hour to talk the service people and he asked me to plug -unplug the Nettalk device several times then he disconnected. I waited for another 2 hour and 30 minutes to talk to another people. He pretend can’t hear me and disconnected again. Do you trust the company like this can serve you better?
    I’m tired of Nettalk.

  3. I have had nettalk for about a year and we have never been able to dial within our own area code and get it to go through. Friends and family most of the time cannot hear us on the phones. We were better off with Vonage. At least we could dial within our own town and not hve to re dial several times before it would go through if at all. DON’T WASTE YOUR MONEY. WITH NETTALK YOU REALLY DO GET WHAT YOU PAY FOR, NOT MUCH!!!

  4. Great idea but not yet ready for prime time. Setup and installation was easy but call quality was not all that great. Most cell phones and cell service is better than this product. I really wish it was better as my family would use it. Wife and kids frustrated with the call quality and dropped calls. Will stay tuned in to improvement but for now will have to look at other options.

  5. John Stapler August 11, 2011

    Can’t get it to come on line chated w/tech support and did what they told, me still doesn’t work. Waiting for tech support to get back to me with a new solution. If it doesn’t work this time it’s going back. If I need aggravation I’ll call my wife.

  6. Andrew W Cameron June 26, 2011

    Have been running NetTalk 6 months and to date ALL IS GREAT very pleased the sound quality is VERY GOOD bets AT&T. My last phone company was Vonage they were great but $29.99 ayear bets Vonage.

  7. john ranch June 15, 2011

    this is a piece of junk did not have it for 2 days and it went out on me and to get hold of somebody knowledgeable about the product is difficult.

  8. Don't Buy This Crap! April 13, 2011

    Their fucking website is so damn frustrating to use. These fuckers haven’t realized that someone may actually use it! Mother fucking website doesn’t allow me to add any fucking funds. FUCKING DAMN!!!!! these bastards.

  9. don’t bother with this device. If you ever heard the term ‘you get what you pay for’, well it applies to this. To start you will have to dial your area code even within your own area code. I called and that is just the way it is(not too much of a big deal). Heres the problem, you will dial people 2,3,4 times before the number connects and then a quarter of the time either you cant hear them or they cant hear you. This is not acceptable when it happens again and again. The tech support could find no issues. Had to just send this item back and go back to my old Voip service.

  10. I like the fact that one can hook it up via a router.
    I am using skype for 7 years now, and since 3 years I have a Belkin Skype phone, directly hooked up to the router, great sound quality, when traveling I can use Skype on my laptop with a small headphone with mic, or directly by using the built in, my skype-in number cost me costs me $3 a month
    avoid skype phones hooked through the computer, when you do some work on the computer when talking than Skype gargles
    I think net-talk Duo can be a great alternative to Skype-out and to Vonage
    and I am using Vonage since 7 years as my main phone line, about $35 with taxes, with calls to 60 countries for free to landlines

  11. can’t get a number for my area code…i’ve been waiting 4 months and contacted them several times…they just keep saying check back at the first of the month..we’ll have new numbers…very frustrating

  12. Love Nettalk Duo. Had it 4 months and no problems. Good sound quality. Simple straight forward setup. Connect to your router, select your number and activate online. Comes with all the calling features, caller ID, call waiting, call forwarding etc.. You can’t beat the price for what you get. Only improvement I would recommend is for Nettalk to allow the user to adjust number of rings before the their voice mail system picks up. It is preset to 4 rings. As of now you can only turn the voice mail on or off. This is very minor.

  13. I am wondering why the need for extra apparatus when the web offers several voice calling software packages and services. I am thinking of Skype, Voxox, ooVoo, and I am certain others. Most of these offer individual numbers, etc.. I hope someone can explain the advantage to me.

  14. I tried two Netalk DUO for two weeks. The call quality when working was very good. However making a call that lasted more than a few seconds was very difficult. After a few seconds the VOIP end of the line went dead. The called party could hear the VOIP party but the VOIP party couldn’t hear the called party. Usually after 20 to 30 seconds the call cleared up and communications resumed. The problem reoccurred a few seconds latter. Thus making a call with the Netalk DUO was useless. So I returned the two units.

    Netalk advertises a 30-day money back guaranty. Be aware they are very slow to return the money to your credit card.

  15. I have a NetTalk Duo. It is difficult to carry on conversations when talking with people on cell phones (and most folks have cell phones rather than land lines now) due to the digital to digital delay, I believe. It is much like talking on an old fashioned mobile phone & having to say “go ahead” when you are finished speaking a thought.

  16. Andy Cameron November 27, 2010

    Hi, I’m thinking for replacing my Vonage phone company with nettalk, so what I would like to know has anyone used vonage and nettalk and if so what do you think??

  17. This is a great device, the call quality is equal to the Roadrunner VoIP phone service. After reviewing my call volume online with Roadrunner I decided to look for an alternative phone solution. I didn’t think Magicjack would be a solution for me because that device plugs directly to your computer and uses resources along with other programs you may be running, thus slowing your computer down. I like the fact that netTALK plugs directly into your router.

    For me there’s only one drawback, I dial into a softphone for work and I discovered that there is a 3 hour call time limit which means I have to remember hangup and let the softphone redial me several times during the day.

  18. William Estey August 30, 2010

    Sounds good, but I’m not up on how to connect it to my ethernet connection, and still have my computer connected? I’ll be checking on internet routers to see if this lifts my quandary.

  19. I bought one and it’s really cool but they don’t have any area codes where I live yet. It would be crazy to ask someone across town to call me at an out of state area code. Hoping they’ll get them in my state SOON!

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